Spok Achieves Top Client Satisfaction Scores for Seventh Consecutive Year

In the 2024 Black Book Market Research LLC survey,  
Spok ranked No. 1 by healthcare industry clients 

ALEXANDRIA, Va., (April 2, 2024) – Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a leader in healthcare communications, earned top honors for the seventh consecutive year in a survey of healthcare industry clients by Black Book Market Research on top-rated clinical communications platforms. 

“We are honored by the unwavering trust our healthcare clients have in Spok as their go-to partner for clinical communications,” said Vincent D. Kelly, chief executive officer of Spok Holdings, Inc. “The achievement of securing the top position for seven consecutive years underscores our commitment to delivering cutting-edge communication technology that transforms hospital and health system communication, which ultimately enhances patient care and safety.” 

Spok received the highest honors for customer satisfaction in 12 of the 18 copyrighted key performance indicators Black Book Research measures, including strategic alignment of client goals, innovation, breadth of offerings, account management support and customer care, and best-of-breed technology and process improvement. 

Black Book Market Research LLC measures customer satisfaction across eighteen copyrighted key performance indicators: Strategic Alignment of Client Goals including VBC, RCM & Telehealth; Innovation and Optimization; Training and Education; Client Relationships and Cultural Fit; Trust, Accountability, Transparency, Ethics; Breadth of Offerings, Client Types, Delivery Excellence; Deployment and Implementation; Customization; Integration and Interfaces; Scalability, Client Adaptability, Flexible Pricing; Compensation and Employee Performance; Reliability; Brand Image and Marketing Communications; Marginal Value Adds and Modules; Financial Stability & Managerial Viability; Data Security, Patient Privacy, and Backup Services; Account Management Support and Customer Care; and Best of Breed Technology and Process Improvement.  

Black Book’s independent user surveys aim to inform healthcare technology buyers about vendors exceeding expectations, as rated by current and former customers across all organizational user levels. For methodology, auditing, resources, comprehensive research, and ranking data, see  http://blackbookmarketresearch.com.