Contact centers are more important than ever

Streamline operator communications during emergencies and time-sensitive situations

There are many situations when you urgently need to alert a specific group of people. Contact centers initiate code calls for everything from patient resuscitation and fires to infant abductions, dangerous weather, and local disasters resulting in an unexpected influx of patients. Coordinating emergency response and alerting staff to time-sensitive situations requires fast, accurate announcements and are crucial to patient and campus safety.

Finding the right technology

Today’s healthcare organizations rely on their contact center or consumer care center to deliver exceptional customer service while supporting exemplary patient care. Technology helps contact centers streamline their operational efficiencies, enhance the patient experience, and reinforce a positive brand image. Learn about our platform solution for clinical communications.