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Spok Go® implementation support

Your goals. Your vision. Your success.

We’re committed to helping you define your goals, execute your vision, and accelerate your success. When you purchase Spok Go, you’ll have a team of experts dedicated to your adoption and implementation.

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Spok Go® setup

Get technical support during your Spok Go setup.

  • Resources and support to implement Spok Go 
  • Assistance to deploy clinical workflows
  • Deploy up to six clinical care workflows and up to two clinical diagnostics (radiology or laboratory) workflows, depending upon the package you purchased, with our support
  • A customised customer success plan
  • You’ll have a customer success plan to support your strategies for launching Spok Go throughout your enterprise. We’ll also provide self-service best practices documentation
  • Measurements on clinical success, including user satisfaction and adoption
  • Understand and gain metrics from the initial production user group program

Onboarding and implementation support

During Spok Go implementation, you can expect services such as:

Customised project managementManagement of Spok deliverables and resources, weekly project calls, and completed project documentation
Implementation supportRemote assistance for the implementation of and integration with the on-premise gateways to the Spok cloud platform to include up to two integrations (AD and SSO)
Organisational change management sessionsFour 1-hour working sessions to review organisational change management tools
Deployment and adoption planningFour 1-hour working sessions to create successful deployment and adoption strategies
Training and educationVirtual training and education sessions that include two 2-hour administration training sessions and two 2-hour on-call rostering training sessions
Adoption and optimisation reviewsAdoption review 30, 60, and 90 days post activation to identify optimisation opportunities
Nurse call workflow deployment*Remote assistance with deploying one pilot unit with four distinct workflow such as one code blue, a secondary code workflow (staff emergency, code pink), an urgent call workflow (staff assist, bed exit, bath assist), and a non-urgent call workflow (patient normal, need water, go to toilet)
Order workflows deployment*Remote assistance with deploying one pilot group with up to two workflows. These workflows can be delivered to a staff assignment or an on-call roster
Radiology or laboratory workflow deployment**Remote assistance with deploying one pilot group with up to two workflows for either radiology or laboratory.  These workflows can be delivered to the HL7 provided recipients, a staff assignment, or an on-call roster


*These support services are available for Clinical Care Package customers
** This support service is available for Clinical Diagnostics Package customers

If you’d like more information on what’s covered in implementation and our methodology, see an example timeline. The timeline describes the transformative processes, activities, and deliverables involved during implementation and onboarding.

Looking for additional help? 

We provide a comprehensive portfolio of consulting services. Your organisation might want further support to:

  • Prepare your organisation for change
  • Create a mobile strategy
  • Analyse your workflows and clinical processes
  • Train your team on new technology
  • Optimise and/or expand your Spok Go solution
  • Ensure your data is accurate and up to date

If you’re looking for more comprehensive services, you’ll find virtual workshop-style packages using Spok Accelerators, or higher-touch services with Spok Service Offers.

Learn more about advanced services >

Get more information about Spok professional services 

Want to learn more about Spok professional services? We can help drive transformational change in your hospital or health system.  

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