News Release

Spok Rated #1 Secure Communications Platform for Hospitals and Health Systems for the Third Consecutive Year

Voted top-rated cybersecurity solution, software and service by healthcare industry clients in Black Book Research survey

SPRINGFIELD, Va. (Dec 2, 2019) – Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a global leader in healthcare communications, earned top honors for the third consecutive year in a survey of healthcare industry clients by Black Book Research on top-rated cybersecurity solutions, software and services.

“We understand that secure, reliable communication is a top priority for our customers and I am proud that our team has achieved top honors in this survey for the third consecutive year,” said Vincent D. Kelly, president and chief executive officer of Spok Holdings, Inc. “We also know that their needs extend far beyond simple text messaging solutions. Our comprehensive communication platform connects the entire care team and integrates with electronic health records (EHRs) and more than 300 other health systems to enable hospitals to achieve more efficient clinical workflows

Spok received the highest honors for customer satisfaction in eight of the 18 copyrighted key performance indicators Black Book Research measures:

  • Strategic alignment of customers goals and clients’ mission
  • Innovation and optimization
  • Trust, accountability, transparency, ethics
  • Integration and interfaces
  • Reliability
  • Viability and managerial stability
  • Data security and backup services
  • Best of breed technology and process improvement

Spok also received functional subset honors for top vendor for hospitals under 100 beds, hospitals 101-300 beds, and health systems and corporations.

“This research is especially important because the Joint Commission’s review of sentinel event data is consistently identifying poor communications as a leading root cause of serious injury or death related to patient care,” said Doug Brown, president of Black Book™.

“To earn top honors in this category year after year shows Spok solutions are meeting the demands of growing health systems at a time when they need reliable and secure care team communications more than ever,” added Kelly.

For the full rankings and methodology click here